Check most frequently asked questions here, if you still need help then please contact us

1. Shovel and remove the cuticles, shape the nail edge and buff the nail surface.

2. Use brush to clean the nail dust.

3. Apply the primer to air dry for 20 s; apply the base coat nail polish and cure by UV/LED lamp for 30-60 s.

4. Apply 2-3 layers of colorful gel polish and cure by UV/LED lamp for 1-2 mins.

5. Apply the nail polish top coat and cure by UV/LED lamp for 30-60 s.

6. Finished.

1. Using nail buffer to buff the nails lightly.

2. Soak off the gel nail polish into nail remover wraps for 5-10 mins.

3. Use cuticle pusher to remove nail polish.

4. Buff nail surface again.

5. Apply some nail cuticle oil and massage gently.

Before shipping your order, normally we need 3-7 business days to prepare your products, do strict quality-control tests and carefully package the items. So it will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

For more information, please check our Shipping Policy.

1. It is a pity that we do not provide exchange service for anyone. If your order has any faulty or issue, contact us ( within 24 hours once you get the parcel. Our customer service team will solve your problems as soon as possible.

2. If you need to replace any product that is different from your order, color or product, please contact our customer service immediately. We apologize for any inconvenience caused.

If the goods have any faulty and issue with your order when you get the parcel, contact us within 24 hours! Please enclose the picture and tell us the details of the issue, we will check and solve it for you as soon as possible.

You can follow your order both during processing and after it has left our warehouse.

Processing: You can check the status in "My Orders" page in your GREBEAUTY account.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.

Note: If you can't find any information, it may be due to some special reasons that you have changed your tracking number. Please contact customer service email to get the latest order information!

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to!

We apologize for any inconvenience caused to you, but we are proud to provide you with timely service, which includes placing orders as soon as possible.

Most delays are caused by some uncontrollable factors, such as economics, politics, competitors, weather holidays, natural disasters or carrier delays.

As part of a global joint effort to slow the COVID-19 outbreak, there have been delays in shipment processing due to personnel and safety requirements.

We are happy to provide you with convenience to help you place your order online and respond to your email as soon as possible. If you need any other help, please feel free to contact our customer service.

Product prices do not include shipping. But, Worldwide FREE SHIPPING for orders over $40 (default Logistics).
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